We currently use Virtual Users as "up for grabs" users and use a distribution mail list to send the notification of a new case being opened to the appropriate team members...

One concern/annoyance that I've heard from multiple people using FogBugz is that notifications assigned to a Virtual User still say:

"A new case was assigned to you in FogBugz"

This makes me believe that a case was directly assigned to me and not to a virtual user. I am typically more interested in cases assigned directly to me and will review cases assigned to a virtual user less frequently.

Is there a way to change the notification message to state:

"A new case was assigned to virtual user in FogBugz"

so there is no confusion that this case was not assigned to one specific person but instead is up for grabs?

Case FC1838007FC1822358

We currently use Virtual Users as "up for grabs" users and use a distribution mail list to send the notification of a new case being opened to the appropriate team members...

One concern/annoyance that I've heard from multiple people using FogBugz is that notifications assigned to a Virtual User still say:

"A new case was assigned to you in FogBugz"

This makes me believe that a case was directly assigned to me and not to a virtual user. I am typically more interested in cases assigned directly to me and will review cases assigned to a virtual user less frequently.

Is there a way to change the notification message to state:

"A new case was assigned to virtual user in FogBugz"

so there is no confusion that this case was not assigned to one specific person but instead is up for grabs?

Case FC1838007

We currently use Virtual Users as "up for grabs" users and use a distribution mail list to send the notification of a new case being opened to the appropriate team members...

One concern/annoyance that I've heard from multiple people using FogBugz is that notifications assigned to a Virtual User still say:

"A new case was assigned to you in FogBugz"

This makes me believe that a case was directly assigned to me and not to a virtual user. I am typically more interested in cases assigned directly to me and will review cases assigned to a virtual user less frequently.

Is there a way to change the notification message to state:

"A new case was assigned to virtual user in FogBugz"

so there is no confusion that this case was not assigned to one specific person but instead is up for grabs?