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A million ways What's the right way for me to get FogBugz supportcontact Fog Creek?

I'm getting confused. On the FogBugz website there's a support link (http://www.fogcreek.com/FogBugz/support.html) and on the support page there are a ton of different support mechanisms listed there like a web form, an online discussion forum, a knowledge base, a phone number, etc. Plus, there's this stackexchange site, which isn't listed yet on the support page.

So why so many choices? And what's the difference between all these choices of support? Which is better or more helpful? Which is preferred by Fog Creek or preferred by customers? Are there pros and cons to each choice?
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a A million ways to get FogBugz support?
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a million ways to get FogBugz support?

I'm getting confused. On the FogBugz website there's a support link (http://www.fogcreek.com/FogBugz/support.html) and on the support page there are a ton of different support mechanisms listed there like a web form, an online discussion forum, a knowledge base, a phone number, etc. Plus, there's this stackexchange site, which isn't listed yet on the support page.

So why so many choices? And what's the difference between all these choices of support? Which is better or more helpful? Which is preferred by Fog Creek or preferred by customers? Are there pros and cons to each choice?