I plan to use FogBugz for customer support. Do you have any suggestions to modify the workflow?

Currently, whichever category is the default is the default for all new cases in ALL projects. I want a different workflow in one project which has a different default category for …

I've seen the feature request to allow for custom fields on a per-project basis (custom fields plugin). I'd like to see custom categories per project as well (workflow plugin). …

It would be quite nice to be able to configure the default category for new cases on a per-project basis. This should also apply to incoming emails so that if I have a mailbox con …

There's certain resolution or reactivation statuses where I'd automatically like to bounce the case back to the last person who was assigned to it. Can I have a Last Assignee user …

Is it possible to split out estimation history by case category type? If it isn't, I would like to request it as a feature. The value of this might not be immediately obvious whe …

I have created some custom fields with the Workflow plugin, but I can't seem to set the Description. How can I set it?

We're using the workflow plugin and would like to add a couple of categories which fall outside of the scope of software development (such as IT orders for example, which would be …

How do I change my workflow so that after I edit a case, the next screen is the list of bugs, not the detail page of the case I just edited. Why? I know what I typed, I carefully …

The workflow plug-in is great and lightweight, but I need to make sure all cases in a project get assigned to a specific reviewer. Workflow should let you choose "reviewer" as the …

I'm using FogBugz On Demand. I have several cases that have been opened, estimated, worked on, and resolved as "(completed)" by me, yet when I go to the "My estimation history" re …

I got asked today to write a plug-in for my company that implemented some functionality whenever a case of a certain category got closed. I'll probably be able to knock this out …

In the workflow plug-in, I can add new resolution statuses, but have to specify whether there was "work done" on those statuses. What does that mean?

We've used the Workflow plugin to define new states for our code review process, "Pending Review" and "Pending Merge (Approve)". The workflow is that the bug fixer assigns the cas …

In the FogBugz Workflow plugin, you can specify which user a case will be assigned to when creating, reactivating, resolving, or reopening a bug. We would like to get this informa …