We set up virtual users for our projects so that when a new case is raised, everyone who is on the virtual user list gets an email. So the whole team gets notification of a new ite …

Currently we can use the AutoSubscribe plugin to define various cases that we want to subscribe to automatically based on project, area, etc. It would be great if we could also con …

We currently use Virtual Users as "up for grabs" users and use a distribution mail list to send the notification of a new case being opened to the appropriate team members... One …

Using the workflow plugin I modified our workflow so that when resolving cases as fixed they are assigned to a virtual "QA Team" user. The QA team then select cases from this list …

Once raised, our cases are all assigned to a Virtual User. From there I assign them on to a developer. The email address to which notifications for this Virtual User are sent is mi …

We're trying to use FogBugz for long term planning of many projects. Our goal is to assign tasks to iterations (we have iterations lasting 1 month, they can be understood as sprint …

I'm trying to schedule a project, and want to assign some cases to an as-yet-unemployed resource, so setting up a virtual user of "New Hire" seemed the way to go. But, I can't cre …

I want to notify an email list when a new case is submitted (via email), but not when a case is closed. Currently, I've got the virtual user Up-for-Grabs linked to the list address …

On pgEditPerson, "Close Case Action" shows up for Virtual and Community users, even though it doesn't make any sense for these types of users.

I'm having real trouble getting anything useful out of EBS. I think our current process doesn't support EBS properly and would like some advice on how to fix this. Once a bug fix …

In our release process, we have a sanity-check step where one agent (the release manager) will give approval on whether the fix for a given bug is good to go to production. This i …

I created some virtual users to use as placeholders until we purchased more licenses. I'm running into an issue now converting those virtual users into real users. When I switch th …

If I have a case that is to be completed by someone outside the company who is not on my Fogbugz account, how should I put that into Fogbugz? Should I assign it to a virtual user? …

Can the Fogbugz tool allow an assignment to a group a users rather than to an individual? Thank you, Steven

...Active or Inactive? Seems like it would be Inactive, since the idea of a virtual user is to not use a license? Will setting a virtual user to inactive create any problems?