I need to send a customer their ticket number. It would be great to have this as a custom field on the case page so a simple screenshot or email or just copy and paste of the ticke …

We have all of our tickets opened by our operations department via a phone call. If a bug is found in code, we'd like to be able to add the user that reported the bug so that they …

Hi There seems to be a gap in the workflow. When a person emails in a bug/feature, they get a ticket but it would be ideal to also send them an email when their case is closed in …

When adding a new ticket I create a correspondent. The correspondent never gets email. Is this the way its supposed to be?

One of the problems that we run into is that someone closes a ticket when the issue has not really been resolved. We would like to prevent anyone other than the ticket opener to cl …

I have cases which have a ticketurl set, making them publicly accessible to anyone with that URL. I want to remove this public access. I know how to change the URL to remove the "y …

We're just gearing up to get the business using fogbugz however when I look at the read-only view for cases it seems very, very basic. I'm not after much more, something a long th …

I see from the placeholders I can put in snippets and mail auto-replies that there's something called a "ticket". What is that?

I don't want to allow any public access to cases. Can I globally disable the ticketurl that's generated for every case? I don't send it in the auto-response to customers, but I don …

In our MIS and Intranet I would like to display the following information: Currently unsolved Tickets in Project X Number of tickets newly created today in Project Y Number of ti …

Hi, I have a user that is putting his 2 cents worth into almost every ticket, even if he has no knowledge of the issue at hand and/or it's completely out of his area. Is there a …

When sending an external user the status of their case, if you send the the snippet - exturl` - it will display a URL and they can see the entire Case. However, the remaining 8 ch …

The ticketurl allows a non-logged-in user to see the public status page for a case (showing only status, original title and email events). When is that created for a case? I know i …

To be able to view a case, a brute force attack of only 839,808 requests (on average) is enough. Read this answer and my comment for why. Even for slow web servers taking 0.1s per …

We have some business partners who run their own ticketing system, and in order to track issues on our end we do it in FB, while they do it in their own system. Their system strips …