We are now using FB for Customer Support. It would be great if we could add the agents' phone numbers in their signatures for outgoing messages. If you could configure another fi …

I think it'd be useful if the splash screen you get when going to a http://support.fogcreek.com/ page found from a google search at least attempted to link to a useful http://fogb …

At the moment, when I'm writing notes into a FogBugz case, and want to paste formatted code, I need to write: [code] ... [/code] Is there a shortcut for adding these tags?

I am very happy with the level of support Fog Creek is giving its FogBugz customers. We pay support fees, but I think they (I guess I mean you) would help me even if not. When I f …

In HTML Mode, when I type the letter "k", it doesn't work, it just gets ignored. It works fine in Plain Text mode. Why is this?

I have hunted around this site to find out how to manage customers gaining access to FB features. A frustration I have is that many of the questions were asked & answered befor …

It would be great to have the ability to enter decimal values if the custom field is setup as a number. For example, we are using a number field for "Total Hours Saved per Week" to …

This is similar to Why is Fogbugz telling me "Cannot add case", but not identical. The answer to that question is "If we were to offer the Add case link at the bottom, we wouldn't …

I have an existing project in FB that is used by a small team of developers for a software product. The project contains about 10 areas that correspond to functional areas within t …

I unfortunately have some customers which have the bad habit of sending support mails to my personal address instead of FogBugz. So my currect approach is to either manually open …

Please pardon the long-winded post... workflow stuff is tricky, so I want to be sure to provide enough context. The short version: How can I put cases into an "up for grabs" pool, …

When I forward emails into FogBugz from Mail.app (Apple Mail) on my Mac, FogBugz sets the correspondent to my email address instead of recognizing that the message is a forward and …

A few of our major customers who we do ongoing work for, are used to having their own access to the bug tracker. Now that we've switched to FogBugz, this could get very expensive f …

I am administrator of a FogBugz installation for a client with very strict rules about protecting data. Occasionally, I find, or have reported to me, bugs which seem to lie in FogB …

I don't want to allow any public access to cases. Can I globally disable the ticketurl that's generated for every case? I don't send it in the auto-response to customers, but I don …