0
votes
0answers
10 views
Why doesn’t Ben link all changesets in Review 46 to Case 45 in the Kiln walkthrough?
In the Kiln webinar, Ben commits a changset and includes Case 45 in the log. He then requests a Code Review. The Code Review and changset are both linked to the FogBugz case. In a …
1
vote
0answers
15 views
Feature Request - Add “Ask Question” button
I just spent an hour looking for a way to submit a question.
It is not an urgent issue and I am sure FogBugz support has better things to do.
So would it be possible to add "Ask Q …
1
vote
1answer
96 views
My added Custom field api support
Using Custom field plugin to add custom fields to my Fogbugz. Is it possible to use this added field in my code just like Fogbugz xml api documentation makes fields available?
1
vote
1answer
151 views
Add phone number to User Options Page and allow it to be in the message template
We are now using FB for Customer Support. It would be great if we could add the agents' phone numbers in their signatures for outgoing messages. If you could configure another fi …
0
votes
1answer
138 views
Could you make support.fogcreek.com link to searches on fogbugz.stackexchange.com ?
I think it'd be useful if the splash screen you get when going to a http://support.fogcreek.com/ page found from a google search at least attempted to link to a useful http://fogb …
2
votes
1answer
566 views
Need to generate/find ticketurl information for tickets which are entered through the New Case Page
I am using the Fogbugz onDemand and need to generate the ticketurl to provide to users who just want to be updated on the progress of a particular ticket. I created the ticket fro …
1
vote
3answers
294 views
Can I globally disable public ticket urls (the status page link sent to customers)?
I don't want to allow any public access to cases. Can I globally disable the ticketurl that's generated for every case? I don't send it in the auto-response to customers, but I don …
5
votes
1answer
277 views
With FB 8 what is the recommended way for customers to interact with FB?
I have hunted around this site to find out how to manage customers gaining access to FB features. A frustration I have is that many of the questions were asked & answered befor …
3
votes
1answer
138 views
Quick way of inserting [code] tags
At the moment, when I'm writing notes into a FogBugz case, and want to paste formatted code, I need to write:
[code] ... [/code]
Is there a shortcut for adding these tags?
4
votes
1answer
159 views
What’s support so busy with?
I am very happy with the level of support Fog Creek is giving its FogBugz customers. We pay support fees, but I think they (I guess I mean you) would help me even if not.
When I f …
7
votes
5answers
535 views
Feature Request: Migrating mails into FogBugz
I unfortunately have some customers which have the bad habit of sending support mails to my personal address instead of FogBugz.
So my currect approach is to either manually open …
12
votes
1answer
280 views
Feature Request: Free Reporter users with real accounts
A few of our major customers who we do ongoing work for, are used to having their own access to the bug tracker. Now that we've switched to FogBugz, this could get very expensive f …
1
vote
1answer
98 views
Cannot add case
This is similar to Why is Fogbugz telling me "Cannot add case", but not identical. The answer to that question is "If we were to offer the Add case link at the bottom, we wouldn't …
1
vote
1answer
107 views
Letter “k” not working in HTML mode [closed]
In HTML Mode, when I type the letter "k", it doesn't work, it just gets ignored.
It works fine in Plain Text mode.
Why is this?
0
votes
2answers
229 views
FogBugz doesn’t set the correspondent to the original sender when I forward mail from Apple Mail
When I forward emails into FogBugz from Mail.app (Apple Mail) on my Mac, FogBugz sets the correspondent to my email address instead of recognizing that the message is a forward and …