In my mailbox setup in FogBugz, I want to have FogBugz email a confirmation in reply to each incoming email. Can I do that and how much can I customize the email format?

I am administrator of a FogBugz installation for a client with very strict rules about protecting data. Occasionally, I find, or have reported to me, bugs which seem to lie in FogB …

I'm running a stackexchange site to provide users of my product with tech support, FAQs and a way to submit feature requests and feedback. We use FogBugz internally to track featur …

How do I find out when a new version of FogBugz is available (and see release notes for it)?

I know with FogBugz Internal Errors, I have to enter my email address in the form and click submit to send them to Fog Creek (and contact them separately if I need a personal respo …

From the Admin...Plugins screen, when I click "View All Available Plugins" I am getting an empty screen with just the FB Chrome at the top. Is this a known issue right now?

We've been using FogBugz 5.0 for a few years, and it's great. We would like to add some simple quality metrics to support cases as they are closed by our tier 1 support staff. We …

I'm getting confused. On the FogBugz website there's a support link (http://www.fogcreek.com/FogBugz/support.html) and on the support page there are a ton of different support mec …

Is there anyway in FogBugz On Demand to customize the Case Category options from the current list of 'Bug, Feature, Inquiry, & Schedule Item'?

I'm looking at the URLTrigger plugin page and wondering how it would be used. Probably because I don't really understand exactly what it does. What are some potential uses?

StackExchange is way better than your discussion board. When do you plan to switch from the discussion board to this site?

I can see the Send Email link, but some of our users cannot see it. Can you tell me what's going on?