Tagged Questions

3
votes
1answer
361 views

The Autosort Bayesian Filter

Is it possible to train FogBugz to recognize spam email?
1
vote
2answers
55 views

How do I create a filter to view spam in ALL projects?

I know I can create a filter to view all spam in a single project. However, I can't seem to find any way to view all spam cases in ALL projects. Searching for area:"Spam" does not …
0
votes
1answer
612 views

Spam Filtering: How FogBugz Autosort Training Works

How does FogBugz decide how to sort emails and block spam?
4
votes
2answers
241 views

How do I see issues marked as Spam?

Where or how do I see all issues that were automatically marked as spam? I don't see in the list of issues. I've had some issues disappear and I've recently found many were marke …
0
votes
2answers
84 views

How to stop spam submissions with project set to not accept public submission

We have never used the public submission feature and set our projects to NO for "Allow public submissions". For the past week we have been receiving spam cases via this method - a …
1
vote
1answer
74 views

How do I select multiple emails for deletion or “spam”

I get 20 or so spam messages in my inbox. Is there a way to select multiple emails and either lable them as spam, delete, move them to another folder? Stacy
0
votes
2answers
47 views

How do I get spam-handling to work when Autosort is off?

When Autosort is on, spam-handling works fine: a "magic" undeletable Spam area is created and pressing the Spam button closes a case, sends it to the Spam area, and the case no lon …
0
votes
1answer
50 views

What does the “Delete spam after X days” setting use as its starting point?

If I set a mailbox to delete spam after 1 day, is it deleted 1 day after the case was opened, or 1 day after it was marked as spam?
3
votes
1answer
95 views

What spf records do I need to add so my FogBugz On Demand emails aren’t flagged as spam?

I send emails from FogBugz On Demand using my domain name. Every once in a while, some of my emails are rejected by my outside mail servers or flagged as spam. What SPF records c …
1
vote
1answer
35 views

How do I make my searches find spam cases?

I'm running a search and it doesn't appear to be showing any results that have been flagged as spam. But what if I need to find something that I accidentally spammed?
2
votes
1answer
64 views

Can we add a captcha to our submission page?

Hi, We allow public submissions, which our customers like because they don't have to log in. The problem is that we are getting a lot of spam submissions. It would be great if w …
0
votes
1answer
45 views

What are the conditions for spam to be deleted?

I closed a case and moved it into the spam area, but it's not being auto-deleted. What conditions need to be met?