This is the most amazing feature request ever! I want to be able to attach a file to my snippet. We have a VERY common request that we have to attach a doc for (5-10 times a day). …

For example, I would like to add an HTML table structure to a snippet. But when I do, all I get is escapted HTML. When I go to the edit HTML source view, snippets seem to be disa …

Snippets are a way to quickly insert blocks of text you use frequently.

We are using FB7. I would like to add snippets or automatic content to outgoing emails. (specifically the sender name and the case subject) Is this possible? WE can't rely on u …

I would like to setup a custom field that links to Wiki documentation about the case. Right now, if I type "See W455" or "See Wiki 455" it doesn't parse the text to add the link (a …

I'm writing an application which uses the FogBugz XML API. How can I get a list of snippets for a user? Case FC1678909

I have the 'backquote' character set as my snippet activation key. But, FB is activating snippets with the normal quote key instead. See screenshot. Note that singlequote is typed, …

Hello, What: We currently have multiple projects (different teams) on our FogBugz 8.x instance, and for reproducible (bugs), I'd like for anyone creating a new case (even better w …

My iPad keyboard doesn't seem to have a backquote. How can I get snippets to work?

I use snippets a lot and find myself pasting text into an email after using a snippet quite often. It would save me a step and allow me to use another [[highlight this]] area in th …

Yesterday I found I couldn't type an apostrophe (') in Google Chrome when using the Fogbugz WYSIWYG editor... apparently this is related to the snippets key, so I remapped that to …

We're using the #-key to trigger the inclusion of snippets into our email texts on German keyboards. This does not work in HTML mode, it only works in plain text mode. How can I a …

Is there a way to allow users to add shared snippets without making them site administrators? We would love to allow everyone to add useful responses to common customer questions, …

When creating a new case, I insert a snippet 'temp' which inserts the following snippet and it highlights [[store#]]. However, after I enter the store number and hit Enter it goes …

I use snippets all the time. For example I defined some abbreviation snippets (two letters only) for long terms that I use often. I tried to use the snippets when typing the title …