Tagged Questions

0
votes
0answers
8 views

Prevent resolving Cases with milestone undecided

Our developers are driving QA crazy by resolving Cases assigned to the undecided milestone. The code gets into production without being tested, and QA is tired of constantly search …
1
vote
1answer
40 views

Allow a different default status for “resolve” and for “send & close”

When resolving an inquiry, I have changed the default to "Resolved (won't respond)" and would like the default on a "send & close" to be "Resolved (Responded)". This would fit …
0
votes
2answers
34 views

Why do resolved cases have a Resolve button?

I noticed that resolved (but open) cases have a Resolve button. Why is that? So users can change the resolution status? I find it confusing. Users can Edit to change the status, i …
1
vote
0answers
38 views

feature request: Mobile FogBugz is missing combined “resolve & close”

When working with the mobile version of FogBugz, a case must be resolved in one step and closed in a separate step. The full website offers a single-step "Resolve & Close" butt …
7
votes
1answer
62 views

Feature request: Allow editing of the project and area fields when resolving a case

It's a very common thing in our company to get tickets that be closed nearly immediately. But we also like to keep things filed neatly under project and area. Filing and resolving …
2
votes
0answers
39 views

Toggle between Edit, Assign, and Resolve modes

It would be nice to be able to toggle between the Edit, Assign, and Resolve modes once you have started one of those actions. A similar example of this functionality is in Gmail w …
0
votes
2answers
95 views

Can not resolve & close at the same time anymore

They way I use Fogbugz, the cases always needs to be closed when they are resolved. For some reason this function "solve & close" does no longer appear. I need to first resolve …
0
votes
1answer
47 views

Feature Addtion : Choose your user after Resolve action

Greetings FogBugz Admin : Thanks for taking the time to read my suggestion. It is the following : Would it be possible to enable the ability to assign a case manually rather tha …
0
votes
1answer
192 views

Fogbugz API resolving cases.

Hi, I am using the fogbugz API to integrate with our company portal, but I can't get resolving cases to work. What are the required options I have to send for this to work? Current …
3
votes
1answer
279 views

What’s the pertinence of a difference between Resolve & Close?

I don't understand the purpose of having a Resolve and a Close - can someone please explain it to me? In other words, I don't see why I would want to keep a resolved case open. T …
0
votes
1answer
75 views

Perforce integration supported for trial users? [closed]

Is Perforce integration supported for trial users? I think I'm doing everything correctly, but cases just aren't being resolved. There are no error messages. The trigger script …
1
vote
1answer
121 views

How do I Change the assignee of cases to another person

Currently, when a case is resolved, its assigned to one person automatically. How do I change those settings to change it to another person or assign it to a Developer who worked o …
1
vote
1answer
98 views

Resolve and keep the case asigned

Is there any way to keep the assignment to oneself when Resolving a case? Situation: we are about six to look for and assign unassigned incoming cases via e-mail. When I finally …
0
votes
1answer
82 views

Resolving assigns case to “Case Opener (Joe)” but the case says “Opened by Jane” [closed]

Possible Duplicate: The opened-by user is not the user who originally opened the case What is up with this? Screen shot: http://www.freeimagehosting.net/image.php?23064ee …