16
votes
4answers
487 views
Feature Request: Remove relations (links) between cases
I have cases linked to my case in the see also section. I want to remove the links. How do I do it?
One use case for removing a relation is using Case Event Edit to fix the text o …
0
votes
0answers
98 views
Plural Case Linking “Related Cases”
Plural text "Cases 308, 309" doesen't auto-link ?
I thought it did... (I think it links in Kiln?)
Shouldn't have to say "Case 308, Case 309"
Thanks :)
0
votes
2answers
82 views
Can I use a custom field to connect several cases to one case?
Can I create a custom field to define several cases to one case? If so, how?
2
votes
1answer
223 views
Incoming customer emails create case relations when they have case numbers in the bodies
I have a case 1234. If a customer emails in with the text "case 1234" in the body of their email, a case relation is created. Is this intended?
Case FC1129713
