0
votes
0answers
20 views
Reactivated case report [closed]
I'm trying to run a report in v8.6 that will lend some insight into our cases that are being reactivated by our team. I'd like to look at this data within both closed and opened ca …
1
vote
1answer
138 views
Reactivating a case and assigning it back to the resolver API
I created a small application used for tracking cases assigned to me (this is a personal project used only by me), and recently I have added the ability to reactivate cases. The p …
3
votes
1answer
62 views
Should I need to Reactivate cases before re-resolving them>
It seems with FB7 I'm able to resolve a case multiple times, without having to reactivate it inbetween. I don't recall this behaviour in FB6...
Is this a bug, or just something th …