Tagged Questions

0
votes
1answer
46 views

Making the Inbox project topmost?

Is it possible to set the Inbox project to be on top? We have another project that starts with the letter A, and it doesn't seem to be a way to customize the ordering of the proje …
1
vote
1answer
93 views

Email multiple team members upon incoming email receipt

We use the Inbox project for incoming communications to the team. Incoming issues get assigned to the primary contact and the notification email goes out to this contact. We'd ac …
2
votes
1answer
112 views

Add option to Send Email to always use the Inbox project

This drives me nuts: when you click Send Email, it defaults to the project that you used for the last new case. However, if you don't change it to Inbox, any replies to your e-mail …
1
vote
1answer
32 views

Search all cases created via email

How can I search all cases that were created by email or community members? Those cases are not necessarily in the inbox anymore.
0
votes
1answer
44 views

Is it possible to drag cases between projects? [closed]

Possible Duplicate: Feature Request: Allow editing in Grid View Is it possible to drag cases between projects? I could use this to quickly put new emails into the appropr …
0
votes
1answer
187 views

How can I add someone to CC automatically?

Hi, our CS Manager wants to be in CC for all communication coming to FogBugz. We have support people for 7 languages, each one has its own inbox and project. I want to make indiv …
6
votes
1answer
213 views

How do I remove the Inbox project?

We don't use the email autosorting at the moment, so we never have cases in the Inbox project. How can I deactivate this project to remove it from all the project lists? Unlike the …
1
vote
1answer
128 views

can I create more inbox type projects each with their own email sorting smarts?

We are using the standard inbox to handle a few different types of email requests. In order to not break the autosorting we have created different areas in that project(currently …
1
vote
1answer
98 views

Can we change the automatic assigned priority on inbox?

I do not want fogbuz to assign automatically a priority when auto-replying to a inbox message. For some reason it automatically assing the priority, which may cause customer relati …
2
votes
1answer
90 views

Can the inbox processing handle “looks like” subject if the case number is missing?

SOme people in our organization are not quite aware of how FB is being used. The scenario is: A person emails our fogbugz account to create a new case and also copies other peop …