Tagged Questions

1
vote
1answer
58 views

Hide buttons: SPAM, REPLY, FORWARD

Hi Is there a script to hide these buttons? We don't use them and new users find it confusing, specially when "Assign" and "Reply" seem closely related. Thanks Mike
0
votes
1answer
114 views

Restrict Reply and Forward

I would like to restrict my development team from replying and forwarding emails within FogBugz. Is it possible for me to restrict by group? I only want my Project Management tea …
0
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0answers
96 views

Don’t Include Original Sender When Replying to a Case

When somebody forwards an email to our FogBugz email address then on a reply the original sender is added to the CC by default. The problem for us is that a customer emails our cu …
1
vote
1answer
171 views

Automated forwarding of mails to customer / sender?

Hi there, is there a possibility to easily set up forwarding of mails to the sender? More specific: 1. a customer gets an error-sending form where he just enters his e-mailadress. …
0
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0answers
30 views

Can I search for fReplied or fForwarded?

In the XML API documentation, I noticed: <fReplied>false</fReplied> -- has this case been replied to? <fForwarded>false</fForwarded> -- has this case been …