Hi, when working on larger projects, we often use subcontractors. We assign them standard FB user accounts, so then can work on their cases. The problem is we do not want them to " …

When a community user logs in, (s)he sees the list of cases (s)he submitted, including all open and closed cases. This can get VERY long and has no ability to sort or filter. Plea …

I have many community users in FogBugz for various clients. I know the Community Case List plugin lets me show each community user all cases for a given project, and without it, th …

What's the best way to use FogBugz to communicate with customers and other non-licensed users?

Sometimes you need to let someone see the status of everything in a project, but the person doesn't need to be able to make edits on cases. Is there a way to provide this informati …

We're currently using Fogbugz for project management and bug tracking and a separate system for customer support. We would like to get rid of the other system and use Fogbugz also …

Public case submission seems like it's been marooned by the robustness of the email functionality. The usual life cycle for someone using this is: Start using it. Start getting s …

I don't want to allow any public access to cases. Can I globally disable the ticketurl that's generated for every case? I don't send it in the auto-response to customers, but I don …

I'm forwarding emails to FogBugz that customers write to me directly. Since I do it for many customers, if I sent them the ticketurl, they can see cases from other customers in the …

I have cases which have a ticketurl set, making them publicly accessible to anyone with that URL. I want to remove this public access. I know how to change the URL to remove the "y …

We find that we only wish to log cases in Fogbugz when a first line support person has exhausted a list of 'usual fixes'. We would then like to raise a case for a developer to look …

I want to share a case with a short-term outside contractor. I think it's overkill to bring him on as a paying user. Read-only access is acceptable. So, I'd like to export or shar …

Our customers would like us to add information to a project public view We would like to change the order and which columns are displayed to users when they look at all the ticket …

I've made sure that the primary contact on the project has notifications turned on. Notifications are working properly when I assign cases back and forth. Is this a bug? Cas …

The ticketurl allows a non-logged-in user to see the public status page for a case (showing only status, original title and email events). When is that created for a case? I know i …