Tagged Questions

0
votes
0answers
55 views

Request to Ask For Confirmation Before Leaving An Email Reply

I have yet again suffered the ignominy of having to re-craft an email reply to a submitted fogbugz case due to FogBugz not asking me whether I want to leave the page I am on when I …
1
vote
2answers
52 views

Feature Request: Automatically detect duplicate emails with the same subject

It would be nice if FogBugz could detect duplicate emails by subject and combine them into a single case. This could be enabled/disabled at the Mailbox level. Two reasons: Enab …
0
votes
0answers
22 views

Automatic email reply in html [closed]

Possible Duplicate: Feature Request: Rich-text / HTML formatted email auto-response Hi Is it possible to have the Auto-reply for emailed in cases be in HTML so logos etc …
0
votes
0answers
22 views

Parent and Child case suggestion and automagically click to family up the cases.

Can forum thread replies (received by subscription in the inbox) be made into child cases. In this setup, I am subscribed to a kunena forum category, sometimes new threads come up …
0
votes
1answer
17 views

Setting the Body of an Email via the API

I would like to reply, resolve and close cases automatically via the API. I can't figure out how to specify the body of the email. For example, this doesn't work: api.asp?cmd=rep …
0
votes
1answer
38 views

Automatically email the primary contact when an issue is created.

Excuse me if this was already asked, but is there a setting or script that will automatically email the primary contact when an issue is first created. Right now users are chang …
82
votes
12answers
891 views

Feature Request: Display incoming HTML emails

we get a number of emails from clients that include pictures embedded within the the email. They generally show i did this [picture] then i did this [picture] is there a way t …
0
votes
0answers
57 views

Gmail Gadget that enables “Create Case from Email” for powerusers

Generally I find the source communication medium for new cases are inbound from email in one way or another. While the cases@your.fogbugz.com mailbox is useful, it still requires …
2
votes
0answers
23 views

Feature Request: Ability to edit case when responding to email

I often get emails from users, and immediately go to respond. However, I forgot to categorize the case (setting its priority, or its project, for example), so I need to go back, ed …
0
votes
1answer
28 views

Virtual Users are receiving two emails when an issue is resolved.

This isn't a big issue but we created a Virtual Group which includes the emails of all members of our QA team. The problem is they are getting two emails when we mark an issue as …
0
votes
1answer
42 views

Asynchronous Mailbox Checking

Over the last few months we've been having some big spikes in our Fogbugz volume. Almost all of our cases arrive via 27 email addresses we have configured in the system. The volum …
0
votes
0answers
16 views

Email newsletter plugin?

Is there a plugin or feature to allow me to send an email to all of the users who have sent in bug reports, feature suggestions, etc?
1
vote
2answers
28 views

Delete or edit email information from a case?

We have a fairly confidential case that mistakenly had an unrelated email attached to it. The case edit plugin doesn't seem to allow us to edit or remove the email as I had hoped. …
1
vote
2answers
92 views

Don’t create new case if fogbugz email is in CC field

We fairly recently began using FogBugz for support emails from our clients and have run into an issue since many of them are used to using our personal email addresses. The proble …
4
votes
1answer
50 views

Feature Request: Ability to send email from an address that is an alias of a mailbox, not a mailbox itself

I have a few mailboxes, and each has some aliases setup in Admin -> Mailboxes. These are addresses that forward into it, and I'd like to be able to set the From: header of my email …

1 2 3 4 5 23 next
15 30 50 per page