I just spent an hour looking for a way to submit a question. It is not an urgent issue and I am sure FogBugz support has better things to do. So would it be possible to add "Ask Q …

We are looking for a way to track help desk inquiries that integrates with Fogbugz. That way if someone reports an error, we can create a case/ticket in the same system. We would …

We have a small fogbugz on demand set up, and have just recently decided to have two people manage our support cases that come into the system through email. Is it possible to set …

When I choose Mailboxes from admin and edit information for email account, is this what allows to me create different sections of the inbox, like customer support, inquiries, etc? …

We're currently using Fogbugz for project management and bug tracking and a separate system for customer support. We would like to get rid of the other system and use Fogbugz also …

In an email conversation with customers, attachments and replys can be hidden behind a "Show Quoted Text" link. This link works from our FogBugz interface, but the page the custom …

I have hunted around this site to find out how to manage customers gaining access to FB features. A frustration I have is that many of the questions were asked & answered befor …

I am very happy with the level of support Fog Creek is giving its FogBugz customers. We pay support fees, but I think they (I guess I mean you) would help me even if not. When I f …

We want to expose all cases in specific projects to specific customers to allow a kind of customer portal. We also want to display the same cases to our sales personnel who are com …

I don't have an up-to-date maintenance contract. Can I still get help from Fog Creek?