Tagged Questions

0
votes
1answer
73 views

Customize the community login landing page

Hi, I'm using Fogbugz to run a pilot of our software with a partner company and I've set up all the pilot uses with Community logins. Is it possible (e.g. using BugMonkey) to cu …
1
vote
3answers
442 views

How do I provide access to the status of all cases in a project without using a license?

Sometimes you need to let someone see the status of everything in a project, but the person doesn't need to be able to make edits on cases. Is there a way to provide this informati …
1
vote
1answer
80 views

Need to be able to assign things to a community users

Community users are usually the worst at logging bugs effectively - therefore a way of communicating issues about a particular case would be extremely useful.
2
votes
1answer
418 views

How to remove “Your cases” section from ticket status view?

I'm forwarding emails to FogBugz that customers write to me directly. Since I do it for many customers, if I sent them the ticketurl, they can see cases from other customers in the …
2
votes
3answers
226 views

address book management for emailing customers

FogBugz 7 remembers previous correspondents and auto-completes them by name or email in cases. Can I do more sophisticated management of contacts, or better yet, "customers?" …
0
votes
0answers
43 views

Community Users

Hi - Can a Community User view correspondence on cases that they did not themselves open - say the case was originally opened by someone else but the Community User was at some poi …
5
votes
2answers
146 views

Feature Request: Community User Case Search

When logged in as a community user the search only seems to include the Wiki and Discussions; the user's cases are not searched. Is there any way to include cases in the standard c …
8
votes
1answer
359 views

Why no public FogBugz for FogBugz?

Why doesn't FogCreek have a public view of their FogBugz cases? Many companies are making their bugbases available publicly and it's a great resource and encourages customer parti …
0
votes
1answer
355 views

Displaying all project cases to all community users [closed]

Possible Duplicate: Allowing community user to view all tasks in a project I use FogBugz 8 and have the Community Case List plugin enabled but I still have problems with d …
1
vote
2answers
609 views

How do I allow specific Community Users access to parts of FogBugz, but not ALL community users?

I know you can set permissions such that all community users can access a wiki or discussion group, but can you let only certain specific community users see / modify them?
0
votes
1answer
131 views

How do I share cases with the public?

In our on demand FB I have a case and I would like to share that with an end user so they can see some of the notes. Is this possible? Thanks
1
vote
1answer
98 views

How can a community user add more details to a case?

If a community user creates a case, then realizes that they forgot to mention something, how can they add more info to the case, without starting a whole new one? Users are creati …
1
vote
1answer
291 views

How can external users submit cases with screenshots?

How can an external user (who does not have a FogBugz login) submit a screenshot? Can they use the screenshot tool?
3
votes
1answer
154 views

How can I get started with working with customers in FogBugz?

Is there a checklist of things to do and decisions to make before using FogBugz with customers? The documentation is good, but it doesn't appear to have a minimum set of steps to g …
0
votes
1answer
116 views

How can I have community users only view public comments on a Case?

I don't want public users to view all the internal changes on a Case, but rather just the public comments made on a Case. How do I go about doing that?

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