My understanding is case numbers just keep incrementing across my entire account. (e.g. Case 1 was the default case in the inbox, 2,3,4 were cases in my first project) Is it possi …

Possible Duplicate: Feature Request: Remove relations (links) between cases So I learned that writing "case XXX" in a case causes them to be linked via "See also". However …

What is the best way to print a list for each developer showing their last say 20 cases with their estmates. so they learn and see % of they are on or off etc. Is it through the fi …

A customer sends an email with a question. The case is an Inquiry. A support person investigates the question and discovers a bug. Is the case now a Bug? After fixing the bug, it i …