A customer sends an email with a question. The case is an Inquiry. A support person investigates the question and discovers a bug. Is the case now a Bug? After fixing the bug, it i …

How do I create a new case that looks just like an existing one (all the fields the same) so I can quickly use a case as a template for a new one?

We'd like to randomly distribute enquiries that come to a particular email address throughout our team. I realise we could assign them to a virtual user, but I'd like them to be as …

Can one enter estimates from the case list (grid view) without having to edit the case?

I have cases linked to my case in the see also section. I want to remove the links. How do I do it? Case FC1259445

I have a case 1234. If a customer emails in with the text "case 1234" in the body of their email, a case relation is created. Is this intended?

I'm going to be using FogBugz for customer communication. I don't want my customers to see Case 32 in the subject line and assume that I'm a new/tiny operation, even if I am. How …

If it is rare to want to find closed cases, is there a way to make searches return only open cases by default?

This seems so obvious that I am almost sure I am missing something. When viewing a case detail, is there any way to see the ticket number assigned to that case?

I would like to change the priority of 22 cases without having to open each case and edit the priority individually. Is there a way to select a group of cases and then modify the p …