Tagged Questions

2
votes
0answers
9 views

Show possible duplicate cases while adding a new case

Like done on Stackoverflow, while typing in a new case in FogBugz show related cases. This may help prevent duplicate cases from being entered or allow staff to add notes/inquirie …
55
votes
11answers
5k views

How do I delete cases?

Often, information makes its way into cases that can make them misleading. It's also possible for sensitive information to be inadvertently introduced, either through email or err …
51
votes
4answers
2k views

Feature Request: Clone a case or create a case from a template

How do I create a new case that looks just like an existing one (all the fields the same) so I can quickly use a case as a template for a new one? Case FC1760336
7
votes
2answers
474 views

Notify me when a case is updated while I’m viewing it

When you view the edit page for a case, if another user edits it and then you submit your changes, FogBugz warns you that the case has been changed and does't commit your edit. Thi …
0
votes
4answers
181 views

Completly deleting projects / Cases and resetting global id

Hi I'm currently testing to migrate our cases from TFS to FogBugz. Is there a way to delete all projects, and cases and to reset the current case id ? There are currently some ca …
28
votes
4answers
695 views

Feature Request: Remove relations (links) between cases

I have cases linked to my case in the see also section. I want to remove the links. How do I do it? One use case for removing a relation is using Case Event Edit to fix the text o …
1
vote
0answers
38 views

Case number dropdowns

There are many places in Fogbugz where you can/have to type case numbers. For example when resolving a case as duplicate, or linking cases to each other by typing 'case NNN' in a c …
1
vote
1answer
86 views

Multiple cases from a single email

It often happens a customer sends me a single email with multiple feature requests or bugs and attachments for each point. I haven't found a way to split this one email up into mul …
1
vote
3answers
352 views

Where do I find the public/anonymous access link to a case?

Hi, I have a number of cases in FogBugz that I want to let my customer track the progress on. I know that the customer would get the link automatically if the case was added via e …
0
votes
1answer
32 views

Feature Request: Show due date field in mobile FogBugz

Mobile FogBugz doesn't show all case fields when viewing and editing cases. I really miss the due date field when working with customer email cases.
0
votes
1answer
100 views

Fuse several cases together [closed]

Possible Duplicate: Feature Request: Merge emails into other cases to handle scattered email threads. Hello, For statistics purposes, I would be very interested in findin …
10
votes
2answers
238 views

Feature request: Make case fields (project, milestone) into links to filters

Feature description: If a user clicks on any of the project, area or milestone description they would be taken to a related filter page. if you click on A in this image you are …
1
vote
2answers
112 views

Assign an email to a case [closed]

Possible Duplicate: Feature Request: Merge emails into other cases to handle scattered email threads. I have an existing case (call it #1) with a client. Then an email ab …
2
votes
2answers
392 views

What if I don’t want events I’ve already seen to take up so much space when I view a case?

When I look at a case with a lot of events, it can be overwhelming. Is there a way to make it so that events that I've already seen are hidden (or at least truncated)?
29
votes
1answer
218 views

When I edit a case and get the “edit not saved” message, everything but the event text is lost

Repro: Start editing case 123 Edit case 456 and set case 123 as its parent. Save this edit. Change all the fields on case 123 and enter "big changes!" in the event body Hit OK on …

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