Tagged Questions

75
votes
29answers
1k views

Feature Request: Merge emails into other cases to handle scattered email threads.

We often get duplicative cases entries and we'd like to be able to combine them. Case FC2026205
2
votes
2answers
2k views

Outlining Projects

Let's say I'm starting a new project -- like, say, I'm contracted to make a custom website for a client -- what's a quick way to outline this work in FogBugz?
0
votes
1answer
29 views

Can I have non-numeric or custom case numbers?

My understanding is case numbers just keep incrementing across my entire account. (e.g. Case 1 was the default case in the inbox, 2,3,4 were cases in my first project) Is it possi …
0
votes
0answers
35 views

How do I unlike/unassociate cases? [closed]

Possible Duplicate: Feature Request: Remove relations (links) between cases So I learned that writing "case XXX" in a case causes them to be linked via "See also". However …
0
votes
1answer
56 views

Option for closing all active cases as Won’t Fix/Implement/Complete/Respond on project deletion

As a Site Admin, when deleting a project, I'd like to have the option to resolve and close all active cases as Won't Fix/Implement/Complete/Respond on a project, and without sendin …
0
votes
1answer
64 views

Customizable filter for incoming email to tell FogBugz to skip processing

As a site admin, it'd be useful to be able to set up a regular expression to be run against all incoming email and process common fields (From, To, CC, Subject, Body) prior to any …
14
votes
4answers
1k views

Using Fogbugz for customer support

We're currently using Fogbugz for project management and bug tracking and a separate system for customer support. We would like to get rid of the other system and use Fogbugz also …
7
votes
1answer
4k views

BugzScout to Capture Errors

How can I use FogBugz to automatically capture error messages from my software?
2
votes
2answers
5k views

Priority vs. Severity

FogBugz uses a "Priority" system but other issue trackers often opt for "Severity," or even a hybrid of both. What's the difference between "Priority" and "Severity?"
6
votes
4answers
3k views

Importing your cases from another tool

How can you import all of your cases from another issue/bug tracker?
1
vote
1answer
35 views

Feature Request: Site Admin option to adjust maximum cases per page in list view

I'm ok with the 200-case-per-page default, but if users wish to bump it up, we'd like to support up to, say, 1000 cases (which brings me to another point -- there's no good feedbac …
2
votes
1answer
3k views

Case Hierarchy: Parent cases and subcases

How can I use subcases to break down tasks?
5
votes
3answers
560 views

Is it possible to parse incoming email to setup case fields?

We have an external ticketing system that is closed (meaning we can't push tickets to it). When a ticket is made in this other system it auto sends a response back via email with …
0
votes
0answers
21 views

Feature request: auto-away message or some kind of redirrect

It would be very convenient to enable auto-reply or auto-reassign of cases assigned to person who is on the vacation. Of course the person should enable case redirection in his opt …
1
vote
1answer
177 views

How to delete attachment(s) in a single case, or in a selected group of cases? [closed]

Possible Duplicate: How do I delete cases? We are on FogBugz Version 8.2.25H (DB 771, Build 2) Customers attach their data at our request but ask if we can delete their a …

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