3
votes
2answers
31 views
Should a case’s category change?
A customer sends an email with a question. The case is an Inquiry.
A support person investigates the question and discovers a bug. Is the case now a Bug?
After fixing the bug, it i …
0
votes
1answer
18 views
Subject line renamed is not recognized by email parser
I have updated my 'Subject' to the localized string '[Chamado #{case}] {subject}' and cases are not being uniquely identified anylonger.
When the recipient hits Reply on any of th …
2
votes
1answer
27 views
Feature Request: Ability to add a new milestone from the case edit screen
Lately I have been working on a number of projects where I am doing quick releases that often only include a single case.
In these situations I always need to go to the project s …
2
votes
1answer
283 views
Submit cases from the field: BugzScout
How can I submit FogBugz cases programmatically?
2
votes
1answer
31 views
BCC Recipients Visible to Primary Correspondant in Case History
Expected Behavior
When replying to the case submitter and adding a BCC recipient that the BCC recipient would not be visible to the submitter by viewing the case in FogBugz.
Actua …
1
vote
1answer
17 views
after upgrading to FogBugz 7, not getting option to close resolved cases
i just upgraded our installation to FogBugz 7 tonight, but on recent cases which a developer had resolved, and were assigned to me - i'm not getting a button to just close the case …
2
votes
1answer
132 views
Assign Multiple Users to a Case
How do I assign multiple users to a particular case?
0
votes
1answer
22 views
Auto Resolve after responding
We started with only one Project in FogBugz but now that they are ALL present we haven't been doing a very good job resolving. We have been sending an email through our Support Co …
1
vote
2answers
54 views
How do you setup FB7 for user stories?
We are currently running FB6, about to switch to FB7 and was wondering how FogCreek and others recommend handling user stories in FB7?
My thinking is to enter a case which would be …
2
votes
4answers
124 views
Is there anyway to merge cases?
We often get duplicative cases entries and we'd like to be able to combine them.
2
votes
2answers
33 views
How do I tag a case?
I am sure I am just missing this, but I have looked everywhere I can think of and can't figure out how to edit the tags on a case.
0
votes
1answer
718 views
Priority vs. Severity
FogBugz uses a "Priority" system but other issue trackers often opt for "Severity," or even a hybrid of both. What's the difference between "Priority" and "Severity?"
1
vote
2answers
112 views
Is it possible to parse incoming email to setup case fields?
We have an external ticketing system that is closed (meaning we can't push tickets to it). When a ticket is made in this other system it auto sends a response back via email with …
0
votes
1answer
355 views
Importing your cases from another tool
How can you import all of your cases from another issue/bug tracker?
1
vote
2answers
73 views
Add Spell Check to FogBugz
How can I add spellcheck to FogBugz fields?
