75
votes
29answers
1k views
Feature Request: Merge emails into other cases to handle scattered email threads.
We often get duplicative cases entries and we'd like to be able to combine them.
Case FC2026205
2
votes
2answers
2k views
Outlining Projects
Let's say I'm starting a new project -- like, say, I'm contracted to make a custom website for a client -- what's a quick way to outline this work in FogBugz?
0
votes
1answer
29 views
Can I have non-numeric or custom case numbers?
My understanding is case numbers just keep incrementing across my entire account. (e.g. Case 1 was the default case in the inbox, 2,3,4 were cases in my first project)
Is it possi …
0
votes
0answers
35 views
How do I unlike/unassociate cases? [closed]
Possible Duplicate:
Feature Request: Remove relations (links) between cases
So I learned that writing "case XXX" in a case causes them to be linked via "See also". However …
0
votes
1answer
56 views
Option for closing all active cases as Won’t Fix/Implement/Complete/Respond on project deletion
As a Site Admin, when deleting a project, I'd like to have the option to resolve and close all active cases as Won't Fix/Implement/Complete/Respond on a project, and without sendin …
0
votes
1answer
64 views
Customizable filter for incoming email to tell FogBugz to skip processing
As a site admin, it'd be useful to be able to set up a regular expression to be run against all incoming email and process common fields (From, To, CC, Subject, Body) prior to any …
14
votes
4answers
1k views
Using Fogbugz for customer support
We're currently using Fogbugz for project management and bug tracking and a separate system for customer support. We would like to get rid of the other system and use Fogbugz also …
7
votes
1answer
4k views
BugzScout to Capture Errors
How can I use FogBugz to automatically capture error messages from my software?
2
votes
2answers
5k views
Priority vs. Severity
FogBugz uses a "Priority" system but other issue trackers often opt for "Severity," or even a hybrid of both. What's the difference between "Priority" and "Severity?"
6
votes
4answers
3k views
Importing your cases from another tool
How can you import all of your cases from another issue/bug tracker?
1
vote
1answer
35 views
Feature Request: Site Admin option to adjust maximum cases per page in list view
I'm ok with the 200-case-per-page default, but if users wish to bump it up, we'd like to support up to, say, 1000 cases (which brings me to another point -- there's no good feedbac …
2
votes
1answer
3k views
Case Hierarchy: Parent cases and subcases
How can I use subcases to break down tasks?
5
votes
3answers
560 views
Is it possible to parse incoming email to setup case fields?
We have an external ticketing system that is closed (meaning we can't push tickets to it). When a ticket is made in this other system it auto sends a response back via email with …
0
votes
0answers
21 views
Feature request: auto-away message or some kind of redirrect
It would be very convenient to enable auto-reply or auto-reassign of cases assigned to person who is on the vacation. Of course the person should enable case redirection in his opt …
1
vote
1answer
177 views
How to delete attachment(s) in a single case, or in a selected group of cases? [closed]
Possible Duplicate:
How do I delete cases?
We are on FogBugz Version 8.2.25H (DB 771, Build 2)
Customers attach their data at our request but ask if we can delete their a …