107
votes
35answers
2k views
Feature Request (Completed): Merge emails into other cases to handle scattered email threads. [closed]
We often get duplicative cases entries and we'd like to be able to combine them.
UPDATE: Check out the Case Event Merge Plugin
Case FC2026205
3
votes
1answer
42 views
Add a filter toolbar to quickly change filter critera
As a manager I have to view various projects, statuses, etc. I currently have to create multiple filters and change between them. I would prefer a system like a toolbar across t …
0
votes
1answer
35 views
Feature Request: Automatically set ‘Working On’ when replying to email
It would be great if when you reply to an email in FogBugz it automatically set the 'working on' case to be the case associated with that email. The 'working on' feature is a grea …
26
votes
2answers
547 views
How can I make bookmarklets to create various types of new cases in FogBugz?
I often create new cases based on another case. Examples:
create a bug in my project from a customer's report, keeping the tech support communication separate from the bug in dev …
8
votes
1answer
7k views
BugzScout to Capture Errors
How can I use FogBugz to automatically capture error messages from my software?
7
votes
4answers
5k views
Importing your cases from another tool
How can you import all of your cases from another issue/bug tracker?
3
votes
4answers
9k views
Priority vs. Severity
FogBugz uses a "Priority" system but other issue trackers often opt for "Severity," or even a hybrid of both. What's the difference between "Priority" and "Severity?"
3
votes
2answers
2k views
Outlining Projects
Let's say I'm starting a new project -- like, say, I'm contracted to make a custom website for a client -- what's a quick way to outline this work in FogBugz?
15
votes
4answers
2k views
Using Fogbugz for customer support
We're currently using Fogbugz for project management and bug tracking and a separate system for customer support. We would like to get rid of the other system and use Fogbugz also …
22
votes
3answers
253 views
Edit a closed case
Often a case in FogBugz is closed, but needs to be re-categorized under the appropriate project, area, or parent case. The person who closes the case may not care about the categor …
1
vote
0answers
64 views
Create Parent Case…
The user should be able to add a Parent-case, just like he can add a Sub-case. I'm shocked that this isn't a feature.
Best,
Victor
2
votes
1answer
4k views
Case Hierarchy: Parent cases and subcases
How can I use subcases to break down tasks?
5
votes
2answers
267 views
Feature Request: Ability to add a new milestone from the case edit screen
Lately I have been working on a number of projects where I am doing quick releases that often only include a single case.
In these situations I always need to go to the project s …
6
votes
3answers
774 views
Is it possible to parse incoming email to setup case fields?
We have an external ticketing system that is closed (meaning we can't push tickets to it). When a ticket is made in this other system it auto sends a response back via email with …
1
vote
1answer
390 views
How to delete attachment(s) in a single case, or in a selected group of cases? [closed]
Possible Duplicate:
How do I delete cases?
We are on FogBugz Version 8.2.25H (DB 771, Build 2)
Customers attach their data at our request but ask if we can delete their a …