Tagged Questions

1
vote
1answer
63 views

Can I highlight the case event jumped to?

Every specific case event can be "jumped" to, using the link available on the date+time. But if the case is short, it's not clear which event it is, because the browser can't scrol …
0
votes
1answer
59 views

Xml API method for adding comments to a case

Which XML API method I have to use to add comments to a bug which is assigned to me ? what are the arguments to be passed ? what will be the response ? I spend a lot of time for th …
2
votes
2answers
393 views

What if I don’t want events I’ve already seen to take up so much space when I view a case?

When I look at a case with a lot of events, it can be overwhelming. Is there a way to make it so that events that I've already seen are hidden (or at least truncated)?
4
votes
1answer
154 views

Link to a comment in a case

A few times I had the desire to link to a specific comment in a case, this most notably happens when we spin off a new case from a comment in an existing ones; but that aside direc …
0
votes
0answers
42 views

Include email ticket receipt in case events

If a user submits a case to FB using email, they are sent a receipt containing the ticket number / URL. However the case does not show that this has occurred. Would be very usefu …
1
vote
2answers
160 views

How can I get the first event associated with a case using the xmlapi?

I would like to get the text of the first event associated with a particular case, is this possible using the xml api? For example a case might be opened and contain the initial d …
2
votes
2answers
373 views

How to remove Backlog clutter?

I really like the Project Backlog plugin, for allowing easy and flexible prioritizing of cases. But I hate the flood of case events it creates: Edited by Michel de Ruiter 1-6-201 …
0
votes
1answer
33 views

Is there a way to determine the previous value of a field during a case event?

I'm writing a plugin that executes specific actions on case events based on specific criteria. I'd like to be able to compare a field's before and after values in a case event. F …
2
votes
3answers
161 views

How can I configure fogbugz to auto-link to network (UNC) paths [closed]

Possible Duplicate: Can FogBugz auto-link protocols other than http and https (such as ftp)? My team stores tons of documents on a network share, is there a way to setup f …