When adding new tickets with quick add (sorted by project) tickets can end up assigned to the wrong individual, creating needless emails. Consider: Resolve duplicate billing i …

Can forum thread replies (received by subscription in the inbox) be made into child cases. In this setup, I am subscribed to a kunena forum category, sometimes new threads come up …

We would like the ability to mark certain users with a flag/state so that they can't be assigned cases. This would be in all circumstances, so essentially they don't show in the …

A nice feature to have would be an easier way to assign a bug to myself, something I would use frequently. Currently, if I'm looking at a bug, I have to click "Assign", then find m …

The list box of the assign function shows a list of persons in a dropdown box. This listbox also shows all virtual users. This is not correct. Let me explain: I have to hide all …

For the cases we typically handle using FogBugz, resolution can sometimes take days or weeks as the delays incurred waiting for a response from our customers adds up. We typically …

Why does sending an e-mail assign the case to me?

Hi FogCreek I've experienced a minor bug: Reactivating a case and assigning it to a different user in one go, doesn't work as expected. The history of the case says "assigned to …

The default behavior of FogBugz when resolving a case is to assign it to the person who opened the case and, in theory, is best suited to determine if the case was resolved correct …

Once raised, our cases are all assigned to a Virtual User. From there I assign them on to a developer. The email address to which notifications for this Virtual User are sent is mi …

I have been assigning cases for junior programmers to work on. When they have completed the task, they assign it to me to check. When checking, if I find an error, is it best to r …

Another major hairbrainer. When I am bulk resolving or closing cases it seems about 75% of the time the Assign To cannot be chosen as the field is disabled. This means that when I …

After clicking on 'reply' the case is immediately assigned to me, and if I cancel sending the email the case is assigned to the previous assignee. Could the case assignment be del …

I would like to notify managers when a new case is assigned to one of the developers that fixes cases in a certain project. For Example: Joe - Project Manager for CustomerA, Stev …

Sometimes a case gets assigned back and forth between me and our support manager. It gets a bit fiddly to click Assign and find him in the popup. I would like to see an easier way …