Hi Is there a script to hide these buttons? We don't use them and new users find it confusing, specially when "Assign" and "Reply" seem closely related. Thanks Mike

I noticed that resolved (but open) cases have a Resolve button. Why is that? So users can change the resolution status? I find it confusing. Users can Edit to change the status, i …

Add the "Send & Close", "Send", "Cancel" and "Attach" buttons to the top when replying to email. (see below link) If this is done, one does not have to scroll down when replyi …

The ability to create a button that quickly assigns a case from one particular (custom or otherwise) state to another state, or that can quickly leverage commonly used functionalit …