It's not immediately clear what one should be doing.

I unfortunately have some customers which have the bad habit of sending support mails to my personal address instead of FogBugz. So my currect approach is to either manually open …

We have email templates that specifically request clients not to reply unless they have additional info for a case. We specifically (politely) contact repeat offenders to explain w …

Hello, We recently began using the mailbox feature in fb7 for one of our customer support areas. As what appears to be the popular and sensical practice, have setup autosorting t …

I'm trying to determine the best practice for composing new (outgoing) emails from FB. I get why it's important to keep incoming messages in a single project, but does the same app …