Tagged Questions

4
votes
2answers
836 views

Best Practices for Using Autosort

It's not immediately clear what one should be doing.
0
votes
1answer
93 views

Does public case submission have spam autosorting?

Hi, I am having trouble getting my Autosort to work. It seems that the jobs come in form the user interface assigned to a current project, because the projects allow public submis …
2
votes
2answers
349 views

Best Practices for managing multiple mailboxes and autosort with fb7

Hello, We recently began using the mailbox feature in fb7 for one of our customer support areas. As what appears to be the popular and sensical practice, have setup autosorting t …