In my work place I need to log in 8 hours a day to whatever tasks I'm working on. We actually use Redmine officially but I use Fogbugz and then port the information across. When I …

I've recently started using FogBugz. I've used it to design my application (more or less along the MVP design pattern), and now I've started working on the actual tasks. I've run …

What are your best practices for estimating software tasks?

Hello, reading articles like "Seven steps to remarkable customer service" or this we decided in our team to also raise root causes/"Fix it twice" cases. However, question from s …

It's not immediately clear what one should be doing.

When global milestones should be used? How do they affect the EBS? I think that should be explained in more detail than in current docs. The global milestones report isn't compl …

We've got a couple of products. Each product has a backlog of features waiting to be built. Each feature has a UI design doc (usually a drawing in PowerPoint), some design notes, a …

I'm considering running FogBugz myself, but need to know how much I need to know about SQL Server or MySQL to do so safely.

I've just started using the FogBugz Wiki and I wanted to get feedback from people who have used it on what has worked and what hasn't in their structuring of the Wiki. We have sev …

I unfortunately have some customers which have the bad habit of sending support mails to my personal address instead of FogBugz. So my currect approach is to either manually open …

Hi, I am having trouble getting my Autosort to work. It seems that the jobs come in form the user interface assigned to a current project, because the projects allow public submis …

We have email templates that specifically request clients not to reply unless they have additional info for a case. We specifically (politely) contact repeat offenders to explain w …

I'm having real trouble getting anything useful out of EBS. I think our current process doesn't support EBS properly and would like some advice on how to fix this. Once a bug fix …

We use FogBugz for tracking bugs and features through their entire life-cycle, which includes requirements gathering for a feature or replicating a bug, development, testing and de …

Frequently, before work on a case can be completed, additional information has to be gathered from another user -- usually, but not always, the case opener. (Note that in the follo …