Tagged Questions

1
vote
1answer
21 views

Ongoing “General stuff” type tasks

In my work place I need to log in 8 hours a day to whatever tasks I'm working on. We actually use Redmine officially but I use Fogbugz and then port the information across. When I …
1
vote
1answer
31 views

What level of granularity is appropriate for tasks?

I've recently started using FogBugz. I've used it to design my application (more or less along the MVP design pattern), and now I've started working on the actual tasks. I've run …
3
votes
2answers
5k views

How to Estimate Software Tasks

What are your best practices for estimating software tasks?
2
votes
1answer
34 views

Best Practices: What’s the best way to record root causes (“Fix it twice”) cases?

Hello, reading articles like "Seven steps to remarkable customer service" or this we decided in our team to also raise root causes/"Fix it twice" cases. However, question from s …
4
votes
2answers
835 views

Best Practices for Using Autosort

It's not immediately clear what one should be doing.
3
votes
2answers
616 views

When should I create global milestones?

When global milestones should be used? How do they affect the EBS? I think that should be explained in more detail than in current docs. The global milestones report isn't compl …
0
votes
1answer
112 views

Best practices for organizing FogBugz?

We've got a couple of products. Each product has a backlog of features waiting to be built. Each feature has a UI design doc (usually a drawing in PowerPoint), some design notes, a …
4
votes
1answer
178 views

How much database expertise do I need to host FogBugz myself?

I'm considering running FogBugz myself, but need to know how much I need to know about SQL Server or MySQL to do so safely.
1
vote
1answer
164 views

Best Practices for Wiki Structure

I've just started using the FogBugz Wiki and I wanted to get feedback from people who have used it on what has worked and what hasn't in their structuring of the Wiki. We have sev …
6
votes
5answers
425 views

Feature Request: Migrating mails into FogBugz

I unfortunately have some customers which have the bad habit of sending support mails to my personal address instead of FogBugz. So my currect approach is to either manually open …
0
votes
1answer
93 views

Does public case submission have spam autosorting?

Hi, I am having trouble getting my Autosort to work. It seems that the jobs come in form the user interface assigned to a current project, because the projects allow public submis …
5
votes
2answers
156 views

Can clients be educated about not reactivating closed Cases?

We have email templates that specifically request clients not to reply unless they have additional info for a case. We specifically (politely) contact repeat offenders to explain w …
2
votes
1answer
143 views

EBS shows a lot of work left for testing Virtual User

I'm having real trouble getting anything useful out of EBS. I think our current process doesn't support EBS properly and would like some advice on how to fix this. Once a bug fix …
1
vote
1answer
81 views

Will EBS support lots of individuals adding work and booking time to a case?

We use FogBugz for tracking bugs and features through their entire life-cycle, which includes requirements gathering for a feature or replicating a bug, development, testing and de …
8
votes
1answer
206 views

What’s the recommended workflow for requesting additional information?

Frequently, before work on a case can be completed, additional information has to be gathered from another user -- usually, but not always, the case opener. (Note that in the follo …

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