A customer sends an email with a question. The case is an Inquiry. A support person investigates the question and discovers a bug. Is the case now a Bug? After fixing the bug, it i …

When a developer is working on a case that has been given a time estimate of X hours and that case for one reason or another is going to take longer, is the best practice to adjust …

I would like to find documentation on the best practices for using Projects and Areas in FogBugz. I notice a few questions around about this but maybe a tutorial that explains how …

Hi, I am having trouble getting my Autosort to work. It seems that the jobs come in form the user interface assigned to a current project, because the projects allow public submis …

We have email templates that specifically request clients not to reply unless they have additional info for a case. We specifically (politely) contact repeat offenders to explain w …

We are integrating with another software product and would like to track the time spent on conference calls and on internal discussions, but discussions are open ended and estimate …

Hi there. Just started to use fogbugz in our organization. Our dev team (5 programmers, flash dev, designer, html coder) works on many different projects simultaneously (in order …

When global milestones should be used? How do they affect the EBS? I think that should be explained in more detail than in current docs. The global milestones report isn't compl …

There are some PMs who enter the tasks for their projects and some devs who do the tasks. the tasks are divided by multiple projects / milestones. So how should managers enter new …

We are a web studio. We have HTML coders, flash devs, designers and server developers. As it stated in the docs, we use areas for different kind of tasks (flash dev will never do …

I've struggled with the best way to track refactoring cases in FogBugz and am interested in input from other FogBugz users on what is working/not working for them. The key issue i …

It's not immediately clear what one should be doing. Here are a few things we commonly tell customers: Make sure you're moving cases out of Undecided, whether they're spam or no …