Would like the ability to configure FogBugz to never send e-mails from certain domains to the SPAM Folder. Benefit: The majority of our customers are internal (therefore the same d …

I like being able to turn an email conversation into a case by cc'ing cases@mydomain.fogbugz.com. What would be even nicer is if I could attach an email conversation to an existin …

Can you give use a run-through of the AutoSort feature?

How does FogBugz decide how to sort emails and block spam?

Right now, we have feedback@ourdomain.com, press@ourdomain.com, sales@ourdomain.com, etc. Our mail server is forward-only; we have no POP or IMAP access or local delivery. It just …

It's not immediately clear what one should be doing.

Is it possible to train FogBugz to recognize spam email?

I would like to be able to add a tag (or tags) to cases created from incoming email to mailboxes so I can track their progress through to completion. We have a mailbox that reque …

Does anyone know of a way to manually train the auto sort filter. I have a few very common terms that I know I want to key on for filtering. Such as: "License", "Product Name", " …

we recently came across the following scenario: An email created a FB case, which was accidentally closed as spam. A few days later, the user replied to the autoresponder, reques …

Possible Duplicate: Is it possible to parse incoming email to setup case fields? Some people on our team perceive Fogbugz as a mountain that they have to conquer. Fogbugz …

I'm new to FogBugz. When mail comes in, I want to assign sales requests to our "sales" team, press inquiries to our "press inquiry" team, general feedback to our "general feedback" …

Hello, We recently began using the mailbox feature in fb7 for one of our customer support areas. As what appears to be the popular and sensical practice, have setup autosorting t …

Looking at the "sort messages" setting on the mail account settings page, it looks like to change the default assignee of a mailbox, I have to pick "Manually" mode. Is there a way …

I use autosort on my Mailbox's Inbox project, but I often end up moving a case out of the project. If I first move the case from Undecided to Not Spam, then move it to another proj …