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According to some posts in the old forum, it is not possible for logged in community users to see a list of their cases. Is this still true with the latest version of FogBugz? If so, is there a way to address this issue e.g. with the plugin API?

Update: I am looking for way to allow community users to view their list of cases without having to use a URL to an existing case. Even if they have no cases, I would like them to be able to login, go to a "view my cases" page, and see that they have no cases. If they do have cases, I would like them to be able to go to an overview page listing all their cases. This seems like a fairly standard feature for a customer support portal.

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closed as no longer relevant by adambox♦♦ Sep 2 at 17:28

2 Answers

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You can use my Community Case List plugin for this purpose.

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Doesn't seem to work for OnDemand – Joe Kingry Oct 26 2010 at 17:05
I'm working on a fix, some database changes unfortunately broke the plugin. Stay tuned! – Arsène von Wyss Oct 28 2010 at 15:24
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The community user needs at least one link to one of their cases (then they can see them all at the bottom of the page).

If you go to the community user's case, you can send them a url to their case by writing the following:

"Here's your url ticketurl`"

This relies on the ticketurl snippet that you set up earlier.

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Thanks Michael. Sorry, my question was unclear in that I failed to mention I'm trying to do this without case URLs. I've clarified the question now. – danielm Dec 15 2009 at 18:19

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