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We'd like to use FogBugz for customer support desk automation for a big company.

They need to restrict ability to view / perform actions on cases in some areas for some user groups. Or, more generally, to have more restrictions that current project-wide permission system allows.

I think it would be alright if such cases could be found via search / filters.

So, basically, i was searching for some way to hook on bug load / display event and tell fogbugz to return an "access denied" to a user (after checking some custom usergroup / area association table).

It seems there is no such way.

Am i missing something?

Not sure it's a popular scenario, but seems like a small enhancement to a plugin API that can't be bad.

What do you think?

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1 Answer

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This is not currently possible via the Plugin API.

If possible, I would suggest looking into mapping your desired permissions onto FogBugz' built-in permissions system.

For example, you can restrict what users and/or user groups can read or modify cases within given projects.

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