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Hi There seems to be a gap in the workflow. When a person emails in a bug/feature, they get a ticket but it would be ideal to also send them an email when their case is closed in FB. This should also include their original ticket URL so that they can then check the final outcome of their case. Thanks Mike |
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This should be done "manually". At first, I also found this confusing. But after using FogBugz for over two years, I understand that design. Just click Reply. Using a nice message template (a Mailbox option) and maybe snippets, this is easy. Both can contain placeholders, like |
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