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I'm using FogBugz on Demand from over here in Austria, Europe. The entire tool (and Kiln too) is fairly slow, with response times between pages (e.g. list screen -> case detail screen) of a few seconds.

Is this slowness the actual performance of FogBugz, or is it slow because I'm not in the USA but all the way over here in Europe?

I don't think it's my local Internet connection in itself because web content from Google and from local online newspapers are much faster.

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I was trying on on demand service for use with team in China. In the tests that I've run from China, the performance is abysmal. > 10m to get a page loaded. I'd really like to evaluate the software for use with our team, but this performance is a deal killer really. I've evaluated other online options like Jira OnDemand and some other smaller hosted setups, and none of them have this kind of terrible performance. I guess due to the lack of responses to this question, there isn't anything that can be done. – Mark May 23 2012 at 5:45
@Mark For support questions like this, click the Send us an email link below. – Michel de Ruiter♦ May 30 2012 at 20:30

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