We hit this ALL the time: We have a nice, pretty case in FB, with screen shots, and all the related info.
And we need to send this off to the Foo company (who publishes an api, and this FB case of ours is actually documenting a problem in THEIR api, so we gotta communicate this to them... but they don't use our FB...).
I have asked Fog Creek for this before, and they just say "print from your browser to a pdf driver" But this gives dog food pdf, that is not formatted well, and images are cut off, making all our nice annotated screen shots useless. (we have tried from multiple browsers, and multiple pdf tools, like cutepdf and acrobat pro).
Also, sometimes I need to edit it a tad first (to remove the comment that says "Foo API sucks") before I send it to Foo. So a Word export would be great.
The Confluence system we use has awesome PDF and Word exports.
We really feel pain not having this in Fogbugz.
We promise to use this feature often, and to praise its usefulness to all within 20 feet of our lunch room.
(I apologize if this is a dupe, but I did look around first before creating this feature request.)
A note RE completeness of feature: Confluence also lets us edit the "master" template that is used when the PDF is generated server side. This lets us make sure "Confidential" and that kind of lingo is always on the exported PDFs. (Another way that a central PDF feature is superior to doing it on desktops.)