What's the best practice for this task:
At some points in a project I need to go through all open cases (or whatever criteria, just assume the # of cases exceeds 100) and verify their relevance, shuffle them around, etc.
I naturally start out with a filter and start with the first case. Here's my typical scenario:
- first case Ok as it is, skip to next (using right arrow on detail view)
- second case gets small change, go to next case
- third case gets closed -> I end up on the my custom search result list
For this simple case I somehow know I was just working on the third case, which is now missing and my next case is the third case in the list again.
Now consider doing for a long time, going through many many cases. As soon as after the third case I close and end up on the search result list I start to loose track where I was and it gets tedious to resume my work.
An important use case I figured out to assist me: before I close a case and end up on the search result list again, I already click on the next case arrow and open it in a new tab. As long as I don't forget this, I'm fine.
But sometimes it just no possible to work on the list of cases in one go. I've got interruptions and need to resume later; possibly hours, possibly on the next day. At that point it gets even harder to remember where I left of. Clicking through every case from the start quickly reloads memory but still requires me going through the ones I already saw. And when this happens a few times, I see cases at the start a lot.
Closing a case and ending up on the search list costs me a lot of time; but I wouldn't want to change the default behavior to anything else; I rather figure out a better way to handle my scenario.
Another approach I tried: I open my custom search result and open each case in a new tab. That works usually because of the following behavior in my browser (FF8): I middle click to open link in new tab, go to new tab, close tab, return to old tab -> I see a dotted line around the link and so I know I clicked this link:
How, this does not work in the FB list view! There's no visual cue which case I clicked :(
