Question

Greetings FogBugz Admin :

Thanks for taking the time to read my suggestion. It is the following :

Would it be possible to enable the ability to assign a case manually rather than it be forced back to the original creator, when executing a “Resolve” action? In my particular case, we would like to assign it to the "QA department" as opposed to the specific QA resource who opened the case. I am sure there are similar examples in other organizations that would prefer it this way.

Thanks for reading; please let me know if you need any clarification of what I mean.

Cheers... -Bill Mahabir

Answer 1

You definitely can! Just install the Workflow plugin (if it isn't already installed), and then select Admin -> Workflow -> Customize Workflows.

Then edit your default workflow (or create a new workflow for the projects you would like to customize), and select what action should happen when resolving cases.