Question

After I have emailed a person, and the correspondent for the case is blank, can we have a choice to make the receipient the correspondent? Or automatically do it.

Saves another few keystrokes.

Answer 1

Can you provide us some more detail? If I perform the following, FogBugz does what you're describing (it sets the correspondent to the recipient of the email):

1. Open a new case (don't set the correspondent)
2. Click the "Email" action button and send an email to someone.

After sending the email, the case's correspondent has been set to the recipient of the email.

Am I misunderstanding something, or are you following a different workflow that's not exhibiting this behavior?