Question

In a previous bug track environment we used the following list of statuses to progress a bug through it's fix life cycle.

• OPEN
• DEV IN PROGRESS
• DEV COMPLETE - READY FOR UAT
• DEPLOYED TO UAT ENVIRONMENT
• UAT PASSED - READY FOR RELEASE
• RELEASED TO PRODUCTION ENVIRONMENT
• CLOSED

Am I right in assuming that it's not possible to get this kind of Granularity from the Case Statuses (Open -> Resolve -> Close) and that I should setup a custom field to achieve this.

Answer 1

No, you can use the Custom Workflow plugin to implement whatever statuses you like. In this case, I would use the following (since I like short names):

1. Open = (new status) "Pending"
2. Dev In Progress = (existing status) "Active"
3. Dev Complete - Ready for UAT = (new status) "UAT Pending"
4. Deployed to UAT Environment = (new status) "UAT"
5. UAT Passed - Ready for Release = (new status) "Release Pending"
6. Released to a Production Environment = (existing status) "Resolved (Fixed)"
7. Closed - close the case; don't introduce a new status for this!