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Hello,

Is there an easy way to generate a ticket from a web app, to have a feedback form? I see using FogBugz API I can create a ticket, but that uses a specific user and password and this would be a third party injecting a ticket with their own name, email address, etc. Much like sending an email to one of the addresses FogBugz checks.

Thanks.

flag	asked Sep 23 at 15:17 J. Pablo Fernández 65●4

	Why not have the form send an e-mail to the mailbox? – Michel de Ruiter♦ Sep 23 at 20:30
	@Michel: because then the from of the mail and thus of the issue ends up being a generic email I use to send mails from the web app, like no-reply@ instead of the address of the user like if the user was sending such an email. – J. Pablo Fernández Sep 24 at 14:56
	@J. Pablo: right, although I'm sure there are ways to change the From header. But the XML API is what you need. – Michel de Ruiter♦ Sep 26 at 7:03

db · Answer 1 · 2011-09-25 17:48:07Z UTC

Have you considered using the FogBugz XML API? You can specify sCustomerEmail which sets the correspondent of the case directly.

Then you just need to store an XML API token in your web app so that it can create cases in FogBugz and set whichever fields you like (i.e., file it under the appropriate project/area/etc.).

Generate ticket from a web app

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