Question

Feature request...related to the Do Later plugin...

(I upgraded FB from 8.3 to 8.6 expressly for the Do Later plugin. I am glad I did! Let me know how I can help!)

I can set a case to activate and assign to me.... HOT!

I also need to be able to activate and assign to _ // someone I choose!

Thanks for listening!!

EDIT:

We're interested in finding good use cases to understand why people want this feature. If you have a use case, could you add it as an answer to this question?

Case FC2130352

Answer 1

Use Cases:

1) I am the PM. I need developer JOE to consume the FOO feature in the Twitter v3 api.... But twitter v3 doesn't go live until next Friday. So I want to create a case now, to appear on Joe's FB list on the following Monday.

2) I am the PM. A month from now we need to start the WIDGET development project. I create 5 cases and subcases, but cannot assign them right now. Currently, I create all cases to unassigned, and the master case with a Do Later to come to me in a month. Then I manually assign the subcases.... with this feature, would be automatic.

3) We have a system admin task that needs a manual verification on the first of every month. With the current Do Later, the case comes to me every month. I would love to be able to share it to others!

Example 1 above actually exists in loads of variations, and is very very common here.

Answer 2

Thanks for the suggestion! If this is something you'd like to see implemented, upvote the question above to let us know.

Update:

I'm really interested in finding good use cases to understand why people want this feature. If you have a use case, could you add it as an answer to this question?

Answer 3

Here is a common use case for me:

• Developer jane is working on a feature Mon and Tue. I have created three subcases for various QA activities for QA. I want to set these activities to unassigned now, and to go live on QA's list on Wed.

• Two months from now, I want manager jill to check in if the new paypal api version is available.

Answer 4

• The Holiday Hand-over Scenario

  As a sysadmin who is about to go on holiday and has paused but neither stalled nor blocked work

  I want to be able to close a case, and have it reopen in someone else's queue on at a particular time

  So that they see the case when only when it falls due

• The Hide Unimportant 2-part tasks Scenario

  As a sysadmin who sometimes loans out equipment to users

  I want to be able to set a reminder on a case which assigns the case to the general task queue

  So that on that day, anyone who sees it can go and retrieve the loaned equipment

... ultimately, being able to reopen as or email someone else gives us the chance to close cases, so that our inboxes only show us the work we really need to see /now/.

It's not so cool to be have to scroll through a more than one screen of inbox, when half of it can be "set and forgotten" until later.

Answer 5

It's not so cool to be have to scroll through a more than one screen of inbox, when half of it can be "set and forgotten" until later.

Well said. The do later is fine as is, embedded into the case detail.

I suppose in an ideal world, it would also be on the case list menu, so we could multi select and "do later" multiple cases in one throw.

Even further, the do later plugin would itself allow me to "Assign to unassigned and set Do Later to activate, assign to __ On date at time __"

(Because right now, first I assign to unassigned, then I set do later....)

Answer 6

Another workflow.... even though this sounds the same as above, it is what I just did using dolater...

I have a sysadmin task. Three steps:

1. I do now
2. after 24
3. after 4 days

Specifically: We are shutting down one of our db servers.

1. I stop the db service today
2. Tomorrow, if all is still ok, I will shut down the OS of this VM
3. In a few days, I will remove the VM completely

Thanks!

Answer 7

Here is a use case that unfortunately handled in Excel right now, but I would like to move it to Fogbugz.

1) As an insurance company, we have a small team of 3 "compliance" people that make sure that we have filed the necessary reports and paperwork in each state that allows us to do business there. There could be reports due weekly, daily, and yearly, and there are probably about 500 reports each year that need to be completed in various states.

2) The users that generate these reports are geographically dispersed FB users and aren't aware of the due date of each of these reports until they're notified by email from the compliance team, but since it's currently in email, the team never knows where each report stands within the process.

3) The team currently wants to put the 500 reports into FB and assign them to the end users, but it would then be up to the end user to set the "do later" plug in for the report. They would received, say, 80 reports in one day and be tasked with setting the "do later" for each. This would be a large burden for the end user.

4) Instead, the compliance team should be able to enter the FB case for a report, along with a "do later" date that it would be activated for a particular user a week before the report is due (or pick the amount of lead-time for each task). The compliance team would be able to see the entire universe of reports, and the FB users responsible for generating these reports would only get notified of a new case for a report a week before it was due, even though the compliance team may have entered the information a long time ago.