Question

I use FogBugz in my organization for product support and feature requests, i have a large number of community (non-technical) users who know the difference between a bug and a change/feature request. I would like to see the ability for community users when creating a new case to be able to select the category and provide additional information in custom fields like Location, Base, Room, this is because a large number of users are remote users working in hospital rooms or different offices around the country.

Is this something that could be made possible?

Many Thanks Neil

Answer 1

For custom fields, you can make them editable by anonymous and community users on the case submission page. Just edit the field and set the option here:

Note that only normal and admin users can edit a case once it is open.

The category drop-down isn't available on the public submission form. A work-around is to create a new drop-down with the categories needed and make it public.