Question

Do you support the notion of a no-charge automation user account for FogBugz On Demand? Note that this is different from the Virtual User concept. We would be interested in employing an automation account to inject cases into FogBugz automatically via API when an error occurs on our web site. Here is how Perforce handles this concept:

"A 'background user' is a Perforce user account that is used solely for automated tasks, such as triggers and daemons. Perforce customers with current licenses can request an additional user added to their license file, free of charge. Contact Perforce support for more information.

( From http://kb.perforce.com/article/723/triggers-and-passwords )

With a FogBugz automation user account, we would not have to code a human user's credentials into our web back end, and a user's stats wouldn't be polluted by an automated process that opens cases under his or her name.

Proposed properties of the automation account:

• It cannot log in to the UI
• It does not show up in the "Assign to" list in the UI
• Cases cannot be assigned to the automation user via API

Case FC2033236

Answer 1

We have a feature request open for a limited XML-API only user. You can up-vote this question to show your support.

In the meantime, you can use an administrator user's XML API token to perform edits, and set ixPersonEditedBy to the ID of a Virtual User. The edits in FogBugz will show up as being performed by that user even though they are a non-license-using virtual one.