Question

It's nice to have notifications for the stuff I really need to do (a case has been assigned to you), but for stuff I'm subscribed to, it'd be great to have a digest email on a daily basis of all the changes to cases I'm subscribed to.

Case FC530545

Answer 1

The DIGEST model is not one I've found helpful ... what I have suggested is an intermediate mode which would delay email notifications for a short interval. Say a default of 10 minutes for responsibility changes and 30 minutes for awarenesss emails. What might be 3 or more emails on the same case would condense into a single email with a before and after presentation of state by adding a 2nd column of state variables showing prior values and potentially multiple text comments. Individual cases would remain individual emails, just with the potential of multiple changes. I was initially thinking that the 10 minutes should start with the first change, but writing now I realize I really want a hysteresis effect so that the activity is quiet for a few minutes before the email is generated.

I'd like it even better to never need to receive an email ... rather to have a notification feature in the fogbugz interfact which would provide a continusously updated list of activity ... also changing an icon associated with case lists I have visible.

Answer 2

I think of a similar way to handle this as David Morris, but with an important difference: Since FogBugz tracks visits on a case anyways, it would be great to use this information to skip additional notifications.

This means that I'd like to be able to setup in my profile that I want to skip future notifications of cases until I have visited that case or a certain time span has passed. This in addition to a collection interval would be great: I could set-up to be notified of changes after, say, 5 minutes and not afterwards until I have visited the case or after 3 days.

This would send me notifications with possibly multiple edits (such as an email sent and a change to resolved (waiting for info)) after 5 minutes with an info that "future notifications will be skipped for 3 days without viewing the case", and then no more notifications for 3 days or until I looked at the case.