When somebody forwards an email to our FogBugz email address then on a reply the original sender is added to the CC by default.
The problem for us is that a customer emails our customer support team, they escalate this to the technical department by forwarding to our FogBugz email account. When we reply to the customer service person then it automatically adds the customer as a CC. This means our internal technial support send accidentally to the customer when we really don't want our internal email known to the outside world.
Can this be a configurable setting? So people who want it can have it.
