Question

How do I make sure the maintenance service is running correctly?

Answer 1

1. Check the Maintenance step in the FogBugz site diagnostics. Go to http://yourfogbugzurl/diagnostics.asp?sStep=testmaintenance and make sure that FogBugz can hit the heartbeat URL successfully.

2. Check to make sure the FogBugz Maintenance Service is running.

   On Windows servers: Check the services control panel for the "FogBugz Maintenance Service" and make sure the status says "Running". If it is running, restart it, that may be all that's needed. On Linux/Mac servers: This is called the heartbeat.exe mono process. Log in as root and type ps -ef | grep heartbeat

3. Enable logging for the maintenance service and check the log file for errors. See "Maintenance Service Logging" in this post.