Hello,
I'm trying to use FogBugz for my personal workflow. Here is the kind of thing I'd like to have:
1/ Somebody emails a question to me. This becomes a case and I get notified. Ok, so far
2/ I respond to the email.
At this point, there's no more I can do with it until the person responds, so I don't what to see it or want it put to the bottom of the list.
What I would like to see is for the state of the case to change from active to pending or awaiting, and the due date to be set to, e.g. 10 days. This should happen automatically.
The escalation can then tell me when cases haven't been responded to, and I can decide whether to prompt or close.
At the moment, I have to reply to the sender, then go back in and edit the case to change its state (status).
Is there a way of making this happen within FogBugz, or do you have any suggestions about how I should do the above?
Thanks in advance!
Karl
