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How do I chart the value of a numeric Custom Field (or other plugin field) over time with Reporting?

We're tagging our cases by product using a custom field (using area would slow things down as we have more than 7 products). Yet we can't use the Changes Over Time reports to show how the case load varies by product over time-- or varies by any other custom field.

(Adding such a custom field to a time based report currently tells us that "Unsupported refinements are not reflected in this chart".)

Supporting custom fields in these reports Would Be Wicked. Thx

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Why aren't you using a project per product? That's the most natural field to use. – James McLeod May 28 2011 at 23:20
Because we want to have one inbox for all products and we're keeping the cases IN the inbox project so the spam filter keeps track of them. Open to suggestions though. – John Sindelar Jun 8 at 20:01

closed as exact duplicate by adambox♦♦ Jun 30 at 17:22

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