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FogBugz is slow. The more we use it, the more time I spend waiting for screens to load; for filters to be applied; for lists to be sorted...

It's on a dedicated VM, 2Gb of RAM, talking to our intranet SQL server which does hardly anything, but just out of interest I've also set up a FogBugz On Demand trial to see whether their ninja-tuned hosted servers are any better - and they're not.

The model works. The workflows work. I'd donate a kidney for drag'n'drop organising of subcases but I can wait. But the speed thing is becoming frustrating. It's not that I think there's anything specifically with it - it's just not fast enough!

Please make it faster. I will send cookies.

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Speed wins. --Larry Page. – Rich Armstrong♦ May 24 2011 at 14:34
I regularly work with cases lists of a hundred or more cases and work through large lists commenting on dozens of cases. I don't feel like FB is slow. We have a fairly dedicated physical box (from about six years ago) but I also use On Demand for a personal project. I feel like getting used to the productivity features in FogBugz makes using it so much faster. Keyboard shortcuts are huge. As are advanced axis filters and tying in searches to a command launcher like Launchy. – Samuel Neff May 25 2011 at 0:40

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Hi Dylan,

We feel your pain. We're working on this on multiple fronts. Most of the low hanging fruit server-optimization-wise has been done. We're focusing now on front end, and we're looking at it holistically. Not just YSlow scores and minification of Javascript. Also things like saving clicks and perceived performance (asynch operations).

Please bear with us.... and maybe you'll save that kidney, too.

Rich

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Atlassian, who makes Confluence and other great products, published lots of pages of things customers can do to tune servers with their products. This is very helpful. It would be nice if FogCreek could do the same. Of course, Confluence is ridiculously slow, so tuning is critical there. – Samuel Neff May 25 2011 at 0:41
We aim to have FogBugz and Kiln "just work" without the ridiculous install process and tuning steps of Atlassian's products. When we find the best way to tune a server, we build that into the install process, so you don't have to worry about this stuff. Right now, the best thing we can do is this interface stuff, not server tuning. – Rich Armstrong♦ May 25 2011 at 13:57

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