As a site admin, it'd be useful to be able to set up a regular expression to be run against all incoming email and process common fields (From, To, CC, Subject, Body) prior to any other processing by the FogBugz server. On a successful match, further processing of the email would be abandoned.
Two main reasons:
- New cases being created, e.g., when an Escalation Report bounces off someone who has an automated out-of-office reply turned on.
- Cases being reactivated by the mail server's undeliverable mail response when they're resolved or closed when, e.g., a contractor is no longer in the system. This one results in a potentially endless resolve-reactivate cycle that can frustrate users who don't understand what's happening.