I have a filter in FogBugz that searches on a set of correspondents using the 'Search For' item in the 'Refine Further' list.
correspondent:caroline OR correspondent:wayne OR correspondent:arthur OR correspondent:elliott OR correspondent:partridge
Up until today, this filter has worked fine, showing all the tickets that I expect.
However, there is now an open, active ticket in FB that is not being shown when I use this filter.
- The correspondent field (in the ticket) has her address in it (it was emailed straight into the system from her, so it's not a spelling issue).
- There are other tickets from this particular correspondent (caroline) that ARE showing in my filter.
I have tried creating a separate filter putting caroline's email address in the correspondent field and it's still not displaying the ticket, though it is displaying other (older) open tickets from her.