We are now using FB for Customer Support. It would be great if we could add the agents' phone numbers in their signatures for outgoing messages. If you could configure another field in the user options called "Phone", then you could have some dynamic field in the email template called {phone}, then you could have a way for customers to call someone back if needed.
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The way this is usually handled is for each rep to maintain their own signature snippet and have it include their phone number. I've changed this to a feature request, and if it reaches our top 200 customer requests, we'll take another look at a broader solution. |
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