I've attempted to isolate users from each other by creating two groups (Technology and End Users). The Technology group has been added to all projects except for triage. The End Users group has only been added to the triage project. When I log in as a user in the End Users group and attempt to create a new case the "Assigned to" field list everyone in both the technology group and in the End Users group. I'm trying to isoloate these two groups from each other so that they cannot assign cases directly to each other. Am I using the correct approach?
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You are using the correct approach. Site Admins can see everyone, and everyone can see all Site Admins. The user dropdown is always populated with everyone you can see (so if you're a site admin, that's everyone), whether they have access to the selected project or not. |
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